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Why doesn't anything happen when I click to redeem
an offer?
When I click on a link, I get an "Internal Server
Error" message. What do I do?
When I click on certain links, I get a "Page Not
Found" error. Why is this happening?
Why isn't the coupon working?
What do I do if a coupon does not work?
Q&A: Hard to Find Coupons
Why doesn't anything happen
when I click to redeem an offer?
You probably have an ad/pop-up blocker running, or Internet security
software that is preventing the click. Try disabling the ad/pop-up
blocker or Internet security software, clear your browser's cache,
and try again.
When I click on a link,
I get an "Internal Server Error" message. What do I do?
This error happens occasionally, and is usually a one-time event.
If you receive this message, close the window that contains the
error message and try clicking on the link again. If you receive
this message more than once, please contact us at
with the details of the offer you were tying to redeem.
When I click on certain
links, I get a "Page Not Found" error. Why is this happening?
This is sometimes due to a temporary problem with our merchant links.
If this is the case, the problem is typically resolved within 24
hours.
Some links may include code from a third-party service that allows
the merchant to track where the order originated. These links may
also apply the discount upon click-through. Some programs (firewall,
anti-spyware or security or others) may block this code, and therefore
prevent you from redeeming an offer and / or receiving the discount.
If you have checked your computer, and continue to experience problems
with specific links, please send the details to us at
.
Why
isn't the coupon working?
There are many reasons why a coupon code or offer may not be working
as outlined:
-
You have entered the Coupon Code incorrectly. Please re-check
the code and re-enter it. Make sure there are not spaces before
or after the coupon code.
-
You are trying to apply a discount to a product not included
in the coupon offer. We do our beset to post all restrictions
on each merchant page. Most restrictions of this type apply
to specific brands.
-
The coupon requires a minimum purchase which has not been met.
Minimum purchase amounts apply to merchandise only, and do not
apply to shipping, handling, taxes or other fees.
-
The coupon is limited to a set quantity of purchases and the
limit has already been met. For example, limited to the first
250 units sold. We do our best to post all restrictions with
the coupon offer.
-
The product(s) in your order are not available to coupon discounts
as designated by coupon details. As example would be a coupon
for "10% off everything in the New Arrivals category!"
If you have merchandise in your order that is not from that
category, the coupon may not work.
-
The merchant may have chosen to end an offer before the expiration
date (which they reserve the right to do).
-
The merchant may have changed the terms of the coupon code.
An example would be if the merchant has increased the minimum
purchase amount, and you have not yet met that amount in your
order. There are times that the merchant has altered the terms
of the coupon, but we do not know that the change has occurred.
-
The coupon code may have expired since the last time we verified
it's accuracy. Expiration dates are sometimes unknown, and we
rotate through those codes to check for their validity. We appreciate
hearing from our visitors when there is a problem, so that we
can keep the information as current as possible.
-
You may be using a browser that does not support the coupon
function on a merchant web site. This may sound odd, but we
actually worked through this issue with a customer from our
site. They were using a beta web browser, and were unable to
redeem any coupon codes at a particular merchant's web site.
When they tried the code on a different browser, everything
worked just fine!
What do I do if a coupon
does not work?
You have a couple of options:
-
Check our site to see if we have an alternate coupon available
for that merchant. If we do, enter that coupon and complete
the order.
-
If we do not have an alternate, complete the order only
if you are willing to forego the discount.
-
If we do not have an alternate code and you want a discount
(if it's available), do not complete your order at this time.
Discount offers can not be applied retroactively. Please allow
us to do our job, and contact us at
so that we can research the problem. In some cases the code
will have expired (see above), and we may or may not have a
replacement.
In all cases, if you come across a coupon code that does not work,
please contact us at
so that we can research the problem and search for a new code.
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